Friday, November 18, 2005

Personality Test (In a deep deep forest)

Take a piece of paper and write down the answers.. The analysis is in the end....

Situation:

You are in a deep deep forest... as you walk on you saw an old hut standing there

(1) What is the status of the door?(Opened/closed)

You enter the hut and see a table...

(2) What is the shape of the table?(Round/Oval/Square/Rectangle/Triangle)

On top of the table there is a vase... in the vase there is water.

(3) How much water is it filled up with?(Full/Half/Empty)

(4) and what is the vase made of?[(Glass/porcelain/clay)(metal/plastic/wood)]

You walk out of the hut... as you carry on your walk in the forest... you see a waterfall from far...there is water running down...

(5) What is the speed of the water?(Choose a number ranging from 0 to 10)

Some time after the waterfall... you step on something hard on the ground... as you look down... you see glistening gold in colour. You bend down and pick it up... it is a keychain chained with keys...

(6) How many key /keys you see hanging on the keychain?

(Choose a number ranging from 1 to 10)

You walk on and on... trying to find your way out...suddenly you see a castle.

(7) What is the condition of the castle?(Old/new)

You enter the castle and saw a pool of murky water>with shining jewels floating on it...

(8) Will you pick up the jewel?(YES/NO)

Next to the murky pool... there's another pool... with clear water and money floating on it...

(9) Will you pick the money?(YES/NO)

Walking to the end of the castle there is an exit...you proceed to walk out of the castle. Outside the exit, there is big garden, you see a box on the ground.

(10) What is the size of the box?(small/medium/big)

(11) What is the material of the box?(cardboard/paper/wooden/metal)

There is a bridge in the garden some distance away from the box,

(12) What is the bridge made of?(metal/wooden/rattan)

Across the bridge, there is a horse.

(13) What is the colour of the horse?(white/grey/brown/black)

(14) What is the horse doing?(still and quiet/nibbling grass/running about)

OH NO!!! There is a tornado coming... some distance from the horse.

You have 3 options:

(i) run and hide in the box?

(ii) run and hide under the bridge?

(iii) run to the horse, ride on and gallop away?~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Here are the interpretations:

(1) The door:

opened door - you are a person who is willing to share

closed door - you are a person who is keeping things>to yourself

(2) The table:

Round/oval - any friends that came along, you will accept and trust them completely

Square/rectangle - you are a bit more choosy on friends and only hangout with those whom you think are on the same frequency

Triangle - you are really very very picky about friends and there are not many friends in your life

(3) Water in vase:

Empty - your life is not fulfilled

Half filled - what you want in your life is half fullfilled

Full - your life is completely fulfilled and good for you! :)

(4) Material of vase:

glass/clay/porcelain - you are weak in your life and tends to be fragile

metal/plastic/wood - you are strong in your life

(5) Flow of waterfall:

0 - no sex drive at all

1 to 4 - low sex drive

5 - average sex drive

6 to 9 - high sex drive

10 - gone case!!! super high sex drive!!! Can't live>without sex...

(6) Keys:

1 - you have one good friend in your life

2 to 5 - you have a few good friends in your life

6 to 10 - you have a lot good friends

(7) Castle:

Old - shows that your last relationship is not a good one and is not memorable to you.

New - your last relationship is good and it's still fresh in your heart.

(8) The jewel from the murky pool water:

YES - when your partner is around you, you will flirt around with others.

NO - when your partner is around, you will stick around with him/her most of the time.

(9) The money from the clear water pool:

YES - even when your partner is not around you, you will still flirt around with others.

NO - even when your partner is not around, you will still think of her and and will be loyal to her, not flirting around with others.

(10) The size of the box:

small - low ego

medium - average ego

big - high ego

(11) Material of the box (outlook of the box):

cardboard/paper/wooden(non-shining) - humble personality

metal - proud and stuck up personality

(12) The material of the bridge:

metal bridge - have very strong bond with your friends

wooden bridge - average bond with your friends

rattan bridge - you are not in good terms with your>friends

(13) Colour of the horse:

white - your partner is pure and good in your heart.

grey/brown - your partner is only average in your heart.

black - your partner doesn't seem to be good in your heart and appears to be bad sign.

(14) Horse action:

still and quiet/nibbling grass - your partner is a very homely and humble person.

running about - your partner is a wild type person.

This the last but most important part of the test.

From how I ended the story... a tornado approaches...What are you going do?

There are only 3 options:

(i) run and hide in the box?

(ii) run and hide under the bridge?

(iii) run to the horse, ride on and gallop away?

What will you choose? Now, the above is signified by these things:

tornado - problems in your life

box - you

bridge - your friends

horse - your partner

(i) So if you choose the box, you keep your problems to yourself whenever you are met with problems.

(ii) or if you choose the bridge, you will go to your friends whenever you are met problems.

(iii) or lastly if you choose the horse, you seek your>partner whenever your partner whenever you are met with problems.

So if you think this is worth to take some time to send it to your friends, then you are a friend indeed. Or you think it is kind of true, you can also send it to your friends cause you are true too.

Tuesday, November 15, 2005

27th Birthday!!!

What a different birthday for me!!! This year, I had many different experiences during the long weekend (Took Leave), which also covers my 27th Birthday :)

What a day to start off. 1111 = 11th Nov is my 1st day of Leave. It's also my 1st day trying out my HER's bazaar stall. We have jewels, colthings, bags, soft toys, some displaying items like photo-frames and some candle holders.

I managed to sell off 3 pairs of earrings to an angmoh lady. Feel so great, she thanks mi non-stop as i had helped her "settle" her x'mas present which she wants to give to her grand children ;)

As the day falls, sales are going very slowly ;) Nevertheless, we are determined! When the night falls, HER family actually bring me to celebrate my bday by treating me to a vegetarian LINGZHI resturant at China Square.

They have very nice food and my fav YAM dish! The waitress and the manager on duty are also very professional during our stint there. When we are aimless during the ordering, the manager patiently enlighted us on the specialities on our menu and share with us the tastefullness of our ideal dishes. After the meal, during bill time, due to us lacking the required discount card, they politely reject our available cards & enlighten us on the appropriate card to present the next time. The waitress even give me one of such cards so that I can use it the next time I patronize.

Personally, I felt that this kind of service provided are professional and worthwhile to mention. How I hope that the service industry and all our frontline staffs whom are providing service in one way or another can present themselves in such professional way. Then our country will be a very lovely place to stay in ! ;)

Sunday, November 13, 2005

--- Ways to Improve Your Customer Service ---

1) If the customer has more than one request, handle them one at a time, and let the customer know you are handling them one at a time.

2) If you are on the phone with your customer, remember that he can't see what you are doing. To provide exceptional service, don't leave him in the dark; let him know what's happening and at the end of the process, lethim know what you've done. Clearly explain if he needs to do anything, and tell him what he can expect to happen next.

3) Explain policies thoroughly, even if you think your explanation mayupset your customer. Your customer has the right to a full understanding.

4) When responding to a customer's request, speak loudly enough to be heard, but not so loudly that you appear aggressive. If the customer iscooperative and pleasant, match the customer's pace. If the customer is in a hurry, increase your pace slightly to show urgency. If you are giving complex information, reduce your pace and insert pauses so the customer candigest what you've said.

5) When you first greet your customer, show your attentiveness andsincerity by making eye contact. Then, while conversing, be sure to maintain eye contact (without staring) to show that you are paying attention and that you have confidence as well.

6) Resolve your customers' complaints quickly and successfully. Answer all e-mail and phone calls within an hour. If possible, you the owner of the business, personally take care of the problem. This will show yourcustomers you really care about them.

7) Make it easy for your customers to contact you. Offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts.

8) Always be polite to your customers. Use the words your welcome, please, and thank you. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way.